Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or contact us directly. The policy is written in clear and simple language to ensure transparency for all visitors. By using this site, you acknowledge that you have read and understood the information below.

1. Information we collect

We collect only the information necessary to provide a safe and effective user experience. This may include:

Details you submit voluntarily through contact forms such as your name, email address, phone number, and message.
Technical data automatically provided by your device, including IP address, browser type, operating system, and pages visited.
Information related to cookies and similar technologies when you give consent for their use.
We do not intentionally collect sensitive categories of data. Visitors are asked not to include financial details or confidential information in free-text fields.

2. Legal basis for processing

Personal information is processed only when a valid legal basis applies under GDPR and relevant Australian law. Processing is always limited to the extent necessary for each purpose. Common legal bases include:

Consent: for optional cookies or when you choose to receive updates.
Legitimate interest: ensuring site security, improving usability, and responding to general enquiries.
Performance of a contract or request: when you send us a message that requires a reply.
Consent, when given, may be withdrawn at any time through cookie settings or by contacting us directly.

3. How we use information

We use collected information for the following purposes:

To respond to enquiries submitted through the contact form or by email.
To maintain and secure the website against misuse or unauthorised access.
To improve the structure, navigation, and performance of the site.
To provide updates or information if specifically requested by the user.
To generate anonymous, aggregated statistics for understanding site usage.
We do not use personal data for profiling, predictions, or automated decisions that have legal or similar effects.

4. Cookies and tracking

Cookies are used to support essential site functions and, with your consent, to enhance performance through analytics. These may include:

Necessary cookies: ensure the website functions properly (e.g., page navigation, form submissions).
Performance cookies: help us understand how visitors use the site to improve design and usability.
Functional cookies: remember your choices, such as language preferences.
Non-essential cookies are activated only with your consent, and you may manage or withdraw consent at any time via cookie settings in your browser.

5. Sharing of information

Personal information may be shared with trusted service providers who assist with hosting, analytics, security, or communication. These providers act under our instructions and must apply appropriate safeguards. We do not sell, rent, or trade personal information to third parties.

When service providers operate outside Australia, data transfers are safeguarded with contractual and technical measures consistent with GDPR standards.

6. Data retention

Personal information is stored only for as long as necessary to fulfil the purposes described in this policy. Retention periods depend on the type of data and purpose of collection. For example:

Contact form messages are kept until the enquiry has been addressed and only for as long as necessary for follow-up.
Technical data and logs are retained temporarily for security monitoring and deleted after a limited period.

When data is no longer needed, it is securely deleted or anonymised.

7. Your rights

Under GDPR and applicable Australian privacy law, you may have rights to:

Access your personal information and request a copy.
Request corrections if data is inaccurate or incomplete.
Request deletion of information when it is no longer needed.
Restrict or object to certain forms of processing.
Receive your data in a structured, commonly used, machine-readable format where technically possible.
Requests to exercise these rights can be made through the contact details provided below. We may need to confirm your identity before responding.

8. Security of data

We implement technical, administrative, and physical safeguards to protect personal information against loss, misuse, unauthorised access, or alteration. These measures include encryption in transit, access controls, and secure storage practices. Security measures are reviewed regularly to ensure continued effectiveness. While no method of transmission or storage is entirely risk-free, we take reasonable steps to minimise potential risks.

9. Updates to this policy

This Privacy Policy may be updated to reflect changes in law, technology, or site practices. Updates will be published on this page with a revised “Last updated” date and will take effect immediately upon publication. Visitors are encouraged to review the policy periodically for the latest version.

10. Contact information

For questions about this Privacy Policy or your personal information, please contact us:

Address: Suite 4, Level 19/227 Elizabeth St, Sydney NSW 2000, Australia
Phone: +61 2 9261 1594
Email: info@quelytharion.com